FAQs

How do I go about booking a test drive?

You can book a Test Drive on our website – our enquiry form is located at the bottom of each page and there is also a Book A Test Drive button next to our New Car selection.

Alternatively, you can call your local Border Cars dealership directly to arrange. The telephone numbers for our sites are:

What if the car I want to Test Drive isn’t at my nearest site?

Don’t worry if the car you are after isn’t at your local dealership, we move stock daily and are happy to transport the car to your local Border Cars site so you can try before you buy.

Can I take an extended Test Drive?

We understand that sometimes you need to drive a vehicle a few times and on different roads to get a true feel for the car. If you would like an extended Test Drive, please speak to a member of the Sales Team who can assist in organising this for you.

Can I part exchange my car?

Yes – we will inspect your part exchange car and ensure you get an up to date valuation for the vehicle you are looking to trade in.

I can’t come into the dealership to collect my car – how will I pick it up?

If collecting your new vehicle is an issue, please let your Salesman know and we would be happy to arrange a drop off service at a time convenient to you.

Can I buy online?

At present we don’t have a facility to purchase vehicles online but if you like what you see and would like to purchase without visiting one of our dealerships, we can make all the necessary arrangements over the phone. Please get in touch for further details.

Can I organise my own car finance?

Yes. We offer a variety of finance packages and options but if you have alternative finance options already in place, we are happy to apply this to your vehicle accordingly.

What do I need to bring with me?

We ask for 2 forms of ID – usually a driving license and bank card as well as a bank statement if you are applying for finance.

I’m a business customer – how can you help me?

We have a dedicated Business Centre who is able to assist with your requirement and budget, however small. Please call us to find out more.

I have an issue with my car after purchase

We are certain you will receive great service from our dedicated Sales Team but we understand sometimes things can go wrong. Our Customer Care team will be in touch shortly after your purchase and can help resolve any issues you may have.