Service Advisor - Carlisle

Do you have experience working on a motor trade service desk?

Are you friendly, professional and enthusiastic?

If so, then Border Cars Group wants you!

We are one of the leading motor retail groups in Ayrshire, South West Scotland and Cumbria, and operate from 7 different sites with 9 new vehicle franchises, plus motorhomes and used car sales.

We require a Service Advisor with experience in working on a busy service environment at our Carlisle site. You will complement our existing team and further strengthen our commitment to delivering first class service to our customers!
If you are looking for an exciting, rewarding and fulfilling long term career working for a successful local motor group then this could be the job for you. You must be driven and motivated with a passion for our products.

Job Role:
• Provide a first class service to all customers who visit the showroom or call into the dealership
• Be cheerful and enthusiastic
• Take customer enquiries by telephone or in person and successfully convert these into bookings
• Maximise service sales and profitability by selling our products and services
• Liaising with the workshop and updating the customer to keep them up to date with their vehicle’s progress
• Accurately record vehicle information and follow-up and prospect customer to secure repeat business
• Invoicing and taking payments
• Providing quotations
• Use our Dealer Management System and other franchise systems
• Carry out general administration duties
• Be computer literate and be able to use word, excel and outlook
• Hold a full driving licence

You will demonstrate good people management skills and you will be able to implement and maintain the aftersales processes with a good commercial awareness. The candidate should have the ability to identify growth opportunities and needs to be articulate and possess a high degree of enthusiasm.

You will be paid a competitive salary based on experience with the opportunity to earn bonuses.

If this sounds like the right role for you please send your CV and a covering letter including which job you wish to apply for to the email address listed.

Date posted: 28th, February, 2018

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