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Border Cars - Customer Care

Border Cars Customer Care

Border Cars Customer Care

 

Our Customer Care Team is on hand to help with any questions you may have about the services we provide.  Based in Dumfries, they help co-ordinate routines at all sites and are available Monday to Friday 8.30am to 5.30pm.  They really do enjoy receiving your phone calls, emails and letter so never hesitate to get in touch!

 

How to get in touch

Telephone: 01387 271030

Email: customercare@border-cars.co.uk

Meet the team (right to left)

 

Group Customer Care & Training Manager

Lynn joined Border Cars in 2000 and now leads the Group Customer Care Team.  They are responsible for delivering outstanding customer care to ensure our customers return again and again.  Lynn is also involved with marketing, HR and training across the group.

Group Customer Care Supervisor

Jessie started her career in 2006 as our Receptionist and moved to Customer Care in 2008.  She was promoted to Customer Care Supervisor not long after and is now responsible for the day to day running of the department, dedicated to providing a professional service for all of our customers!

Group Customer Care Assistants

Lyndsay joined Border Cars in 2010 and is the youngest member of our team!   She has completed extensive training within the business and exhibits an exceptional level of customer care.

Our newest member of the team Michelle joined Border Cars in October 2011. Michelle complements our existing team and has brought a wealth of experience from her former customer service roles within the hospitality industry.

Border Cars – We Care

When you buy a vehicle from Border Cars you should expect the experience to run smoothly and professionally, and we will follow up to make sure this has been the case! No-one will try to sell you anything, but a few days after delivery, we will ask "is everything OK?" That's it!

All we want to ensure is that you are happy with everything from the paperwork through to the operation of the controls of your vehicle. If there is anything you want to ask, our team will look after any concerns on your behalf. They will work with other staff as required, cut through the red-tape and resolve any outstanding points.  It is important that you are treated as we would want to be treated ourselves!

In a similar way, when you have your vehicle serviced in one of our workshops, or you visit our bodyshops, we use your feedback to ensure the quality of service remains high.

Why do we do all of this? Simple - we want you to come back again and again, and tell everyone you know that your experience with Border Cars is a friendly one. Friendly, professional, thorough, caring and totally pain-free!

Customer care, follow-up and follow-through are key issues for our staff, in all departments. If there is ever anything you want to ask or bring to our attention, about any experience you have with Border Cars, please let us know. We will act. Your visit, phone-call, letter or email will be logged and a member of staff, Lynn, Jessie, Lyndsay and Michelle will follow through whatever may be required within an agreed timescale, keeping you informed along the way.

 

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